Network Defined Application in Field Service Delivery

Network Defined Application in Field Service Delivery

It took a long time for field service to embrace the use of technology in running businesses. This was because of the large volume of information that is required and the comfort managers had in the use of paper to keep tabs on the happenings in the field. Organizations in field service delivery deal with several components that gave rise to questions of scalability should technology be used. These challenges made it necessary for software developers to find ways of creating applications that are well defined. For example, an online retail store needs to keep tab of successful orders, dropped carts, number of visitors to the store, most viewed items, items to be delivered, and destinations of delivery. This can be a tall order if a network defined application is not used.  

Field Service management is becoming the new buzz word in logistics. If you are keen to look for a vendor, you should consider Orangekloud for your SAP field service mobile App vendor. They specialize in a wide range of app development and you can be sure of their work quality. Visit their site today.

In this article, Ranga Rajagopalan discusses service delivery architecture and why software needs to be designed to suit field service delivery structures.

The importance of elastic software-defined applications

“The flexibility of the cloud has driven IT to look closely at opportunities to replicate that agility in their own infrastructure and operations. Automation initiatives have optimized many layers of the computing stack, but application delivery services remain a last-mile problem as network teams find themselves hamstrung by inflexible legacy architectures.” read more here

Apps are being developed every other day to help improve customer experience and make execution of duties easier. Unfortunately, load balancing has become a concern for organizations which have much information that needs to be retrieved easily without facing scalability issues. It has become essential for software, especially in field service delivery to be elastic. There are so many changes that occur in the field. These changes need to be included in the system as is deemed fit. This is the only way progress can be made in service delivery without affecting the initial structure of the software used.

In this article on, the author discusses the evolving nature of service delivery and how technology has been essential in initiating this change.

How the nature of service delivery is changing

“The quality of services and service deliveries has always, to a high extend, been evaluated on basis of the direct human interaction. But is this still valid? Or is technology now fundamentally changing the way many services are designed and delivered? Do you remember the times where credit cards only belonged to the few, the times where you needed to face your bank teller before collecting…” read more here

Much as many customers feel the need to interact with a person when they need a service, it is no longer a requirement. Automated systems have made it much easier for customers to get served. If anything, computerized systems have an element of self-service. Sometimes, customers feel they are in a position to effect the change they need by helping themselves. It is also satisfying when a customer can track their orders, especially in the movement of products from the warehouse to the desired destination.

In this article, Bernd Heid et al. discuss the impact technology has had on last mile delivery of services.

The influence of technology in the last mile delivery of services

“One of the best parts of the e-commerce journey is the moment that you finally get your hands on that long-sought-after, much-anticipated item you ordered. As technology increases customers’ expectations of what they can have, it is also widening their options for how those products get delivered. However, our previous research shows that customers are not only increasingly…” read more here

Cost is one of the things that determine if a customer will go through with an order or not. This explains why many online stores see so many carts being dropped. This shows that customers are more concerned about how much they spend on a service. Although the cost of making an order may be standard for most online retail stores, the difference is in the price of delivery. It has become essential for retail stores to find cost-effective ways of making deliveries without it affecting the overall cost of item ordered.

It is vital for businesses to strike a balance between the technology used and the impact it has on the company. If a software used does not make it easier and faster for a business to carry out its transactions, then it is of no use to the business. Likewise, if the technology used does not improve customer experience, it is a disservice to the customer and the organization.  

How Field Service Management is Impacting Customer Service

How Field Service Management is Impacting Customer Service

With more people ordering services online, there has been a demand for flawless communication between the team in the field and the warehouse. Online stores like Amazon have been able to meet the large volume demands of consumers because of the field service management system they have in place. This has been vital in customer satisfaction. Clear communication between the field and warehouse has guaranteed the growth of online businesses.

Field Service management is becoming the new buzz word in logistics. If you are keen to look for a vendor, you should consider Orangekloud for your Delivery Service App vendor. They specialize in a wide range of app development and you can be sure of their work quality. Visit their site today.

In this article, Leah Readings discusses the technology that has transformed field service management.

How technology has transformed the delivery of services

“Odds are you’re carrying one of the most powerful computers in history in your pocket. Something that used to fill massive rooms can now be held in your hand and carried almost anywhere, and this technological advance is having profound effects on our everyday lives; from how we communicate to how we do business.” read more here

Smartphones and tablets are some of the devices that have changed service delivery. They have made it easier for the warehouse and delivery personnel to communicate should there be any challenges or to confirm completion of the assigned task. This allowed for parallel communication between the office, the delivery personnel and the clients. There are several apps and soft wares available to support field service delivery. The office can keep track of the movement of trucks while clients track their orders.

In this article, Amit Tiwari discusses the future of field service technology.

Changes expected in field service management

“The Jetsons is a futuristic cartoon series that used to air in the 1960s. The Jetson Sci-Fi city featured flying cars, holograms, and robots. In the show, the Jetsons used Artificial Intelligence before we ever imagined its existence and communicated through video chat. No one expected the future to look like that back then. Even now, some of us are still skeptical about some of these things.” read more here

Technology is changing at a breakneck speed. It has become essential for all businesses to adopt the changes if they are to stay ahead of the game. The field service industry has for a long time been left behind. Fortunately, since many companies in field service started adopting technology to improve service delivery, service delivery has improved. This has led to the evolution and adoption of better field service management systems. Some of the expected changes in technology include the Internet of Things (IoT). Companies are now proactive. They are conscious of possible challenges that could arise in service delivery.

In this article, Danny Wong discusses some of the challenges in field service delivery and how technology has helped overcome some of them.

The value of field service management

“For most organizations, efficiently managing a team of service technicians is one of the most operationally complex tasks. Because it involves so many variables, which until recently had to be logged, monitored, and controlled by human labor, it took a significant amount of time and precision to keep track of all the unpredictable changes that could occur at any time.” read more here

Before the introduction of technology, field service faced several challenges. There was often a disconnect between the warehouse and delivery personnel. This affected the quality of service which affected the productivity of the business. Since companies embraced technology in field service, the quality of service offered has improved. Technology has helped to minimize errors and improve communication between the warehouse, and field service agents. It has now become more antural for the office to keep track of the movements of the field service crew. As soon as orders are fulfilled, the field service personnel send confirmation, and the office follows up with any aftersales service available.  

It has now become easier for companies like Amazon to communicate with clients on the expected time and date of delivery. Should the service delivery personnel encounter challenges with a particular route, they communicate so that any changes are accepted and approved by the office. This has reduced confusion and misunderstanding between the field service personnel and the warehouse personnel. Companies have also been able to use available software to pick the best possible routes to reduce costs and delays, especially during peak hours.

The use of Field Service Management Software

The use of Field Service Management Software

Before the introduction of software in field service management, possibilities of errors were high. This was especially true for businesses which were operating on a large scale. Failure of one person to enter records appropriately meant that personnel in the field would not deliver based on clients’ needs, but they would work based on the records given. The result was upset clients, personnel conflict and losses for the company. Field service management software allows for all the information to be fed in one system which can be accessed by the field and office personnel. Any errors can easily be detected and rectified efficiently. The software has helped manage inventory, field personnel supervision, organize work orders, follow up on job status and many more.

If you are looking for a Field Service App provider in Singapore, look no further. Orangekloud has a wide range of App building services for your company’s broad needs. Check out Orangekloud Field Service Mobile App today.

In this article by Conor Cawley, field management software is discussed in detail.

How field service management software will help your business

“Field service management software makes running a business a lot easier. By consolidating aspects of your business like reporting, scheduling, dispatching, invoicing, and customer account management tools into a single program, field service management software can completely change the way you conduct your business.” Read more here


If you aim to improve efficiency, save time, establish accuracy and increase profits, you need field service management software. Your field personnel will be able to work more efficiently and faster if their job cards have no issues. Knowing what they need will help them to prepare better for the task. Unless there are complications, they will be able to work faster, and you get paid more quickly too. It will also be easier to monitor the progress of the business based on the information available. You will be able to tell if the business model is working or if you need to make changes.


In this article found in, the author discusses the changes seen in service delivery due to the use of technology.


The impact technology has had on service delivery

“The quality of services and service deliveries has always, to a high extend, been evaluated on basis of the direct human interaction. But is this still valid? Or is technology now fundamentally changing the way many services are designed and delivered? Do you remember the times where credit cards only belonged to the few, the times where you needed to face your bank teller before collecting your pay check…?” Read more here

The introduction of computerized systems has meant less waiting time for clients. Sometimes information is all clients need. Before the introduction of automated systems, a client had to make a phone call and stay on the line for a long time awaiting his turn, especially if the service provider is experiencing a massive influx of calls. Today, all a client needs to do is follow prompts to get information and will only hold on if there is a need for further assistance. This has reduced unnecessary delays and enabled those in charge of customer service to only deal with pressing matters. Online shopping has also been made easier due to technology. Today, clients get what they need at their convenience and companies have been able to increase sales thanks to technology.

In this article in, the author discusses what it takes to make clients’ happy and how digital transformation is making it possible.


Digital transformation and service delivery

“Customers expect superior service! If they don’t get it from you, they will go elsewhere. Better, faster, more efficient field service is the key to guaranteeing customer satisfaction and loyalty. Offering an appointment window from 8am-5pm without ETA notifications is a surefire way to ensure customer dissatisfaction.” Read more here

Today’s customer expects to be served promptly. Having an automated system allows the customer to communicate what they need to and receive information of when they should expect to have their needs met. This way, they know when to expect to hear from you rather than working with the unknown. This has helped to build consumer confidence in their service providers and also improved the efficiency of the firms providing the services.

Every business needs to keep up with the changing trends. It is vital for companies to find out how their competitors are using technology to remain at the top. By using the available technology and keeping an eye out for any emerging trends, businesses can compete favorably. More importantly, the consumer is the bigger winner as he gets quality service when he needs it.

What to take note when learning coding

What to take note when learning coding

We live in a world of apps today, and our daily lives are run by it. With whatever needs we have, there is always an app for it on the online store – be it a kitchen recipe manual, how to do a diet workout, or how to track your expenses, there are many apps with many functions available for whatever need you have.

As attending to one’s needs becomes simpler and simpler, it is tempting to look for an app for whatever need we have, and not understand how the workings of it are done. For several reasons, we would advise that one should learn how an app works, and how it is run. Even better would be going a step further and creating or customizing an app for one’s own use. The most ideal outcome would be you coding your own app. Why is this important?

If you are looking for an ERP or enterprise app for your company, you should consider Orangekloud. They offer a wide variety of software for your company’s operations and is rated one of the top in Singapore. You should check them out here:

The Guardian writes: “Coding is easier to learn than ever, so there are no excuses. As demand for digitally literate graduates is bound to increase, it’s time to get with the program. I’m currently doing a free 14-week introduction to Java programming on Udacity. Apps like Lrn and Hakitzu are alternatives for mobiles or tablets. ” Read more here!

The first step for many to overcome is thinking that coding is a difficult task to do, when the basics are actually quite simple. It is like learning the basic words of a country’s language when you visit it for the first time. Surely that cannot be difficult if you had to depend on your life on it. In addition, coding is in English so it makes matters easier.

Once you have taken off on coding, it might be frustrating at times especially if you have not coded before. Here, you need to be able to recover from mistakes as even senior programmers have to diagnose what is wrong with their code on a daily basis.

Code Mentor writes: “Even if you never finish the little website or app you are attempting to build, you will learn more by trial and, yes, error, than by robotically following the course project demo to a tee and having all the answers at your fingertips.” Read more here!

Hence, you should expect to make many mistakes and it is all part of the learning process. Do note that coding is not something you can learn fresh out of a textbook, it needs to be applied, optimized, evaluated, and re-applied in a cycle. It is similar to painting where you cannot simply learn how to paint without trying it out for yourself. Some coding languages might be more difficult than others, some apps might be harder than other to create, but the bottom line is you should persevere.

Lastly and most importantly, coding is an activity where you improve best when you have someone to look through your work and guide you if possible. Avi Flombaum writes: A diversity of perspectives is invaluable to programmers, both in a job and while you’re learning. A common misconception is that programming is rigid and mathematical. In reality, it’s a creative craft—there are limitless ways to solve the same programming problem, which invites your own creative approaches.” Read more here!


Coding, like painting, works best when you have other painters present to bounce off ideas off you as well. There are multiple ways to present a same idea, narrative, or story on paint, and likewise there are many routes or ways to program an app. However, one should blur creativity with bad coding. While it is good to be creative, do make sure you follow the basics and structures that good coding follows. Once you get to the ‘how-to’ part, this is where you are free to choose your own path and preferences to code the app.

In conclusion, coding is not the simplest activity to excel in, but the rewards are great if you are able to rise to be a proficient coder. Remember to persevere, start young, and work with other great fellow coders. With all these factors yet, coding will become an enjoyable activity when you do it with friends to achieve a spectacular result.

Why We Started


Our global team of experts are committed to remaining at the forefront of common authentication, encryption, reduced sign-on, and secure single sign-on technology.

The Kerberos protocol is included in Microsoft Windows & Active Directory, and used to authenticate users. Our TrustBroker family of Kerberos based security products deliver a comprehensive and flexible range of security solutions. Each solution is complemented by an after sales support service that customers can really rely on for fast resolution when using TrustBroker products to secure their critical business applications.

Our company background and technology experience

We were the first company to offer a commercial Kerberos-based security product in 1991, and the first to provide critical security interoperability between Microsoft Windows 2000 and non-Microsoft operating systems and applications. This experience and expertise in commercially supported Kerberos-based authentication and security is unsurpassed.


  • The company Centrax Corporation (formerly Open Computing Security Group) was founded, and headquartered in Issaquah, Washington State, United States.
  • The first product was released, and named Challenger. This product was based on an open source implementation of Kerberos from MIT, but the code quality was improved and turned into a commercially supported product. Challenger was sold to customers who had requirements for strong authentication and better security for their applications.


  • Centrax re-wrote the Challenger product, creating a new product known as TrustBroker, which incorporated an implementation of Kerberos, not based on open source code.
  • TrustBroker was sold to many companies, both in United States and internationally.


  • Centrax Limited in United Kingdom was formed, as the international office of Centrax Corporation.